1. Scope
This policy covers subscription fees, AI credits and message credits that you buy for BizyGrow, a service of Bizylook Technologies Pvt. Ltd.. It forms part of our Terms of Service. BizyGrow is a digital service, so nothing is shipped.
2. Subscriptions and billing
- Subscription fees are billed in advance for the billing period you choose.
- Prices are in Indian rupees and exclude applicable taxes unless stated otherwise.
- A subscription renews automatically unless you cancel before the renewal date.
- We give 30 days' notice before a price change. The new price applies from the next billing cycle after that notice.
3. Cancellation
- You can cancel your subscription at any time. Cancel before the renewal date to avoid the next charge.
- After you cancel, you keep access until the end of the billing period you already paid for.
- To cancel, use your account settings if available, or email us at bizylook@gmail.com from your registered email address.
4. Refunds
- Subscription fees are generally non-refundable.
- We may consider a refund request case by case if you ask within 7 days of the purchase.
- We do not refund partial billing periods or unused features.
- AI credits and message credits are non-refundable once purchased.
- If you were charged twice or charged by mistake, contact us. When we confirm the error, we refund the extra amount to the original payment method.
- If a payment fails but the money left your account, the payment gateway normally reverses it automatically. If it does not, contact us with the transaction details.
5. How refunds are paid
Approved refunds go back to the original payment method through Razorpay, our payment gateway. The time it takes to show in your account depends on your bank or payment provider.
6. How to ask for a refund or cancellation
Email bizylook@gmail.com or call +91-9327515949. Please include your registered email address, the date of the payment and the transaction or invoice number.
7. Changes to this policy
We may update this policy and will change the date at the top when we do. Material changes follow the notice rules in our Terms of Service.